PC Technical Support – AEC LEA.1S

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The program graduate will be able to apply for work in a variety of areas related to technical support, including help desk, network support, database administration,  telephony support, internet support and hardware specialist.

Next program start date: October 22, 2018



The program’s objective is to teach entry level competencies necessary for effective participation as a PC Technical Support Technician in a business environment. Technical support technicians are expected to assist PC users in solving daily problems relative to applications, hardware, software and network connections. Upon completion of the program students will be able to:

  • Install hardware and software.
  • Set-up, maintain, troubleshoot and repair a computer work station.
  • Work with a network administrator and other members of a support team.
  • Maintain a help desk and provide customized services.
  • Provide technical assistance per needs in a business environment.

Program Competencies

  • Analyse the job function of a computer support technician.
  • Communicate in English in a business environment.
  • Apply critical thinking and problem solving in a PC technical support environment.
  • Utilize Microsoft Office applications.
  • Troubleshoot hardware and software issues for end users.
  • Install and configure client operating systems.
  • Apply networking principles in a simulated business environment.
  • Apply IP telephony principles in a simulated business environment.
  • Apply presentation techniques and job search skills.
  • Apply knowledge and skills related to PC Technical Support disciplines in a business environment.


According to Emploi-Québec, the job prospects in Quebec are good for the 2015-2019 period.
For more information, please click here.

& Schedule

Monday to Friday, 8:30 a.m. – 2:30 p.m. (including 1-hour lunch break)

The schedule is subject to change without notice

Course Number Course Title Hours
420-D13-AB Introduction to the Program 45
420-D33-AB Operating System: DOS Powershell 45
420-D43-AB Operating System: Windows 45
420-DA6-AB Introduction to Linux 90
420-D57-AB Hardware 105
420-D25-AB MS-OFFICE 75
420-DB3-AB Database Management 45
420-D63-AB Introduction to the Internet 45
420-DG3-AB Networking Concepts 45
420-DH5-AB Networking I 75
420-DC5-AB Networking II Windows Server 75
420-DJ3-AB IP Telephony 45
420-DF4-AB Groupware 60
420-DD3-AB The Art of Technical Support 45
420-Z03-AB Presentation Techniques & Job Search 45
420-DEH-AB Work Term 270



  • 3 semesters (12 months)

& Fees

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This program is funded by Emploi-Québec.  Please visit your local “Centre Local d’Emploi”, and provide contract no. 570083-0 to your agent.  A referral from Emploi-Québec is required to be considered for this program.  If you are not eligible with Emploi-Quebec, see note at bottom (of Information Session).


  • Fulfill AEC Admission Requirements
  • Written and spoken English
  • Working knowledge of French an asset
  • Testing required:
    • Knowledge of computer fundamentals
    • Logic and problem-solving skills
  • Interview by the admissions committee




Next Program: October 22, 2018
Information Session(s): Tuesday, August 28, 2018 at 4:00 p.m.
Location: Brittain bldg. BH-011
Campus Map

If interested in joining this program, please fill out the form below or call 514-457-5036 for more information.
Note: priority will be given to candidates accepted through the Gouvernement du Québec (Emploi-Québec).

PC Technical Support Info Session Sign Up Sheet