PC Technical Support Program - A.E.C. LEA.1S

CAREER PERSPECTIVES

The program graduate will be able to apply for work in a variety of areas related to technical support, including help desk, network support, database administration, telephony support, internet support and hardware specialist.

PROGRAM OBJECTIVES

The program’s objective is to teach entry level competencies necessary for effective participation as a PC Technical Support Technician in a business environment. Technical support technicians are expected to assist PC users in solving daily problems relative to applications, hardware, software and network connections. Upon completion of the program students will be able to:

Install hardware and software.
Set-up, maintain, troubleshoot and repair a computer work station.
Work with a network administrator and other members of a support team.
Maintain a help desk and provide customised services.
Provide technical assistance per needs in a business environment.

PROGRAM COMPETENCIES

Analyse the job function of a computer support technician.
Communicate in English in a business environment.
Apply critical thinking and problem solving in a PC technical support environment.
Utilize Microsoft Office applications.
Troubleshoot hardware and software issues for end users.
Install and configure client operating systems.
Apply networking principles in a simulated business environment.
Apply IP telephony principles in a simulated business environment.
Apply presentation techniques and job search skills.
Apply knowledge and skills related to PC Technical Support disciplines in a business environment.

PROGRAM ADMISSION REQUIREMENTS

Secondary V diploma or equivalent diploma
Basic knowledge of computer fundamentals
Experience with the Internet
Aptitude test on logical problem solving and computer knowledge
Interview by the admission committee to evaluate the match between the candidates’ learning and career goals and the teaching objectives of the program
Working knowledge of French an asset
Fulfill this A.E.C. program admission requirements (see below)

PROGRAM CONTENT

Course Number	Course Title	Hours
420-D13-AB	Introduction to the Program	45
420-D25-AB	MS-OFFICE	75
420-D33-AB	Operating System: DOS	45
420-D43-AB	Operating System: Windows	45
420-Z03-AB	Presentation Techniques & Job Search	45
420-D63-AB	Introduction to the Internet	45
420-DF4-AB	Groupware	60
420-DG3-AB	Networking Concepts	45
420-DH5-AB	Networking I	75
420-DA6-AB	Introduction to Linux	90
420-DB3-AB	Database Management	45
420-DC5-AB	Networking II Windows Server	75
420-DD3-AB	The Art of Technical Support	45
420-DJ3-AB	IP Telephony	45
420-D57-AB	Hardware	105
420-DEH-AB	Work-Term	270

PROGRAM DURATION

3 semesters (12 months)

PROGRAM SCHEDULE

Monday to Friday, 8:30 a.m. - 2:30 p.m. (including 1 hour lunch break)

A.E.C. ADMISSION REQUIREMENTS

A.E.C. Admission Requirements

FUNDING

This is a Tuition fee FREE program funded by the
"Le Ministère de l'Éducation, du Loisir et du Sport"

OTHER FEES

Testing fee: $75

Application fee: $30

Registration fee: $87 per semester (3 semesters)

Books: $800 - $1000 (approx.)

Parking: $24 per month

Next Program:	November 11, 2013 - November 5, 2014
Info Session(s):	Monday, July 15 OR Wednesday, August 28 OR Tuesday, September 10	ALL at 6:30 p.m.
Location:	Brittain Hall building (Cont. Ed) Driving Directions Campus Map

Please fill out the form below to confirm to attendance
to one of the information sessions
or
call 514.457.6610 ext. 5015 for further information