| Course Title | ITIL® 2011 – Practitioner |
| Course Number | 900-071-EQ |
| Platform | N/A |
| Duration | 18 hours |
| Prerequisites |
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| Target Audience | Those who work in the IT industry, with knowledge of basics in IT Service Management, who want to focus on how to start applying the ITIL framework to day-to-day situations and ITSM improvement initiatives and want to achieve ITIL Practitioner certification (optional). |
| Dates | Winter 2020 |
| Instructor | Marie Crevier |
| Room | TBA |
| Schedule | TBA |
| Gouvernement du Québec fee (taxes incl.) | $36.00 |
| General public fee (taxes incl.) | $435.64 |
| Recommended Textbook |
| ITIL® Practitioner Guidance by AXELOS. The book is a must for those who want to study for certification. |
| Course Description |
| Please note that this is a non-credit course. |
| The ITIL® Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support business’ objectives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. In addition, ITIL® Practitioner covers three key areas crucial for success of any improvement initiatives:
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| NB: Certificate provided for all participants who have completed 80% of course hours |
| Topics Covered in this Course |
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