ITIL® 2011 Practitioner

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Course Title ITIL® 2011 – Practitioner
Course Number 900-071-EQ
Platform N/A
Duration 18 hours
  • 1 to 2 years working with/or in the IT industry, preferably with some degree of managerial experience.
  • ITIL® 2011 Foundation course for attending the course
  • ITIL® 2011 Foundation certification for those who want to achieve the ITIL® Practitioner certification
Target Audience Those who work in the IT industry, with knowledge of basics in IT Service Management, who want to focus on how to start applying the ITIL framework to day-to-day situations and ITSM improvement initiatives and want to achieve ITIL Practitioner certification (optional).
Dates Winter 2020
Instructor Marie Crevier
Room TBA
Schedule TBA
Gouvernement du Québec fee (taxes incl.) $36.00
General public fee (taxes incl.) $435.64


Recommended Textbook
ITIL® Practitioner Guidance by AXELOS. The book is a must for those who want to study for certification.


Course Description
Please note that this is a non-credit course.
The ITIL® Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support business’ objectives.

ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

In addition, ITIL® Practitioner covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics
NB: Certificate provided for all participants who have completed 80% of course hours


Topics Covered in this Course
  • Introduction to ITIL Practitioner
  • Guiding Principles
  • CSI Approach
  • Metrics and Measurement
  • Effective Communication
  • Organizational Change Management
  • ITIL Practitioner toolkit
  • Exam preparation