
Course Title | ITIL® 2011 – Practitioner |
Course Number | 900-071-EQ |
Platform | N/A |
Duration | 18 hours |
Prerequisites |
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Target Audience | Those who work in the IT industry, with knowledge of basics in IT Service Management, who want to focus on how to start applying the ITIL framework to day-to-day situations and ITSM improvement initiatives and want to achieve ITIL Practitioner certification (optional). |
Dates | February 2, 9, 10 |
Instructor | Marie Crevier |
Room | BH-211 |
Schedule | Saturday and Sunday 9 a.m. to 3:45 p.m. |
Gouvernement du Québec fee (taxes incl.) | $36.00 |
General public fee (taxes incl.) | $432.12 |
Recommended Textbook |
ITIL® Practitioner Guidance by AXELOS. The book is a must for those who want to study for certification. |
Course Description |
Please note that this is a non-credit course. |
The ITIL® Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support business’ objectives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. In addition, ITIL® Practitioner covers three key areas crucial for success of any improvement initiatives:
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NB: Certificate provided for all participants who have completed 80% of course hours |
Topics Covered in this Course |
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