|Course Title||ITIL® 2011 – Practitioner|
|Target Audience||Those who work in the IT industry, with knowledge of basics in IT Service Management, who want to focus on how to start applying the ITIL framework to day-to-day situations and ITSM improvement initiatives and want to achieve ITIL Practitioner certification (optional).|
|Schedule||Saturday and Sunday
9 a.m. to 4 p.m.
|Gouvernement du Québec fee (taxes incl.)||$36.00|
|General public fee (taxes incl.)||$574.65|
|ITIL® Practitioner Guidance by AXELOS. The book is a must for those who want to study for certification.|
|Please note that this is a non-credit course.|
|The ITIL® Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support business’ objectives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
In addition, ITIL® Practitioner covers three key areas crucial for success of any improvement initiatives:
|NB: Certificate provided for all participants who have completed 80% of course hours|
|Topics Covered in this Course|