COVID-19 related FAQ

If you cannot find the answer to your question in the list below, please send us an email:




What do I do if I have or think that I may have COVID-19?

Take the COVID-19 symptom self-assessment test


  • You have tested positive for the Covid-19 coronavirus, or
  • You have flu-like symptoms (fever, or cough, or difficulty breathing).


If you have influenza or COVID‑19–like symptoms and you have a family doctor, please contact your medical clinic.

If you do not have a family doctor or cannot be seen by your family doctor, call the coronavirus (COVID‑19) information line. You will be referred to the appointment centre in your area which will refer you, after your condition has been assessed, to a designated assessment clinic or another resource where you can be seen.

The College will follow the Québec government guidelines on the reporting of confirmed cases that come to our attention.

Not sure what to do or have questions? Email or 

How does a student or employee report an absence due to symptoms compatible with COVID-19?
  • Students are to report COVID symptoms, positive test results and the return from international travel via E-mail to, to not come to campus, and to follow any other requirements of clinical placement or internship hosts. We are awaiting a response from Public Health on the quarantine period, but please assume two weeks until further notice.
  • Students living in residence are to also report the situation to Student Housing at 514-457-6610 ext:5234 or email at
  • Employees are to report COVID symptoms, positive test results and the return from international travel to, to not come to campus, and to follow any other requirements of clinical placement or internship hosts. We are awaiting a response from Public Health on the quarantine period(s), but please assume two weeks until further notice.
Will I be informed if someone sitting near me while at the College is later tested positive for COVID-19?

Faculty and students in classes with a COVID-19 positive case are informed by the College, while we await Public Health directives. On behalf of Public Health, either the Health and Wellness Centre (students) or Human Resources (employees) follow up with instructions for anyone requiring testing or isolation (quarantine). The Registrar’s Office inform teachers of anticipated student absences. Self-isolation is normally not required for anyone who wore procedural masks or is considered adequately protected/vaccinated. We therefore continue to encourage anyone who is not adequately vaccinated to seriously consider it.

What are the College’s plans for Fall 2021?

Almost all classes will be on-campus rather than provided through the variety of formats noted in the Schedule of Classes (prepared before the government announcements). For fully vaccinated students, the government is also planning to allow student activities such as sports. In addition, there may be clinical placements, internships or other situations that require double vaccination.

How can I speak to an Academic Advisor for questions about my studies?

Students can contact an Academic Advisor in four ways:

  1. Schedule an appointment (25 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system.
  2. Visit us for Quick Advising in the Registrar’s Office (H-128), Monday to Friday from 9 a.m. – 10:30 a.m. and 2 p.m. – 3:30 p.m. No appointment necessary, just stop by and ask your quick question!
  3. Send your questions by MIO to Academic Advising.
  4. Visit H-410 (Herzberg 4th floor) to speak with the receptionist.
How can I speak to a Psychological or Career Counsellor?

To request counselling services, send a MIO: General Counselling, or email: and a member of our team will evaluate the best way we can support you remotely, unless a referral to a community organization is more appropriate. Our Omnivox Community titled Counselling Service – Resources for Students includes a list of crisis services and helplines, as well as resources to help you practice good self-care and manage feelings of anxiety, loneliness, and boredom related to COVID-19.

The Sexual Assault Resource Team (SART) provides information, support and referrals to anyone affected by sexual violence in the John Abbott Community. To contact SART, send an MIO: SART; email:; or call SART help line: 514-457-6610 ext. 5555.

Harassment Resource Persons are available to provide support to the John Abbott Community in situations of psychological harassment, abuse of power, and/or violence. To reach out, send a MIO: Harassment Resource People, or email:; or call the Harassment Support Line: 514-457-6610, ext. 5577.

Where can I turn to for help with stress or anxiety?

Here is a list of external services:

Crisis Support (if you need urgent assistance):
Suicide Action Montreal hotline 514-723-4000
West Island Crisis Centre 514-684-6160
Suicide Prevention hotline (from anywhere in Quebec): 866-APPELLE
Sexual Assault Helpline: 514-933-9007
Text Crisis Support by KidsHelpPhone: text “CONNECT” TO 686868

Listening Services (if you need to talk)
KidsHelpPhone: 800-668-6868
Tel-Aide: 514-935-1101
Tel-Jeunes: 800-263-2266
Text Support from Tel-Jeunes: 514-600-1002

Employees can reach the Employee Assistance Program by following this link

What ADDITIONAL MEASURES is the College imposing?

In our campus buildings, John Abbott requires procedural masks at all times for everyone (including students and employees) except when


  • eating (for all, but no eating is allowed in classrooms),
  • working alone in an office (for employees),
  • meeting at a distance of at least 2m, after checking the comfort level of others (for employee and college meetings),
  • participating in class if the teacher authorizes the removal of masks for pedagogical purposes (faculty are asked to be sensitive to health and other related issues identified by students, must require 2m distancing of students for indoor physical activity or singing, and are to maintain 2m distancing from students if removing their own mask).

Hand sanitizer and procedural masks are available at all entrances. If a particular entrance is missing this, please inform security at the Casgrain Main Door (Door 3) or Stewart Apartments and obtain the necessary sanitizer and procedural mask there.

Please make arrangements for vaccination through Clic Santé, if still needed

Where can I get additional information?

Click here to view the One StopShop – Covid-19: Breakdown of services available for students

Authorized Absences

The College encourages all students to attempt to complete their semester when possible.

Authorized absence requests must be directed to:  For more information,  please consult the John Abbott College website:

ONE-STOP SHOP - Services for students

Click here to view the One-Stop Shop – Covid-19: Breakdown of services available for students

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