COVID-19 related FAQ

April 9, 2021

Following the announcements concerning the tightening of measures by the government starting April 12, we would like to inform you of the consequences of these measures on our activities. The government has asked higher education institutions to return mainly to distance education.

  1. Classes, labs and exams that have been planned on campus are maintained, and the rest of our courses remain online.
  2. Our gyms and training centres are closed except for course and program competency-related activities.  However, the pool remains open as permitted under government directives.
  3. Voluntary on-campus activities are suspended until further notice, including group work for 6 students or fewer, as well as supervised academic and wellness activities.
  4. The Library remains open for individual studies.
  5. Due to the 8pm curfew, access to the college will be restricted as of 7:30pm.

We thank you for your understanding and your collaboration, and like you, we hope to soon be in a healthy world without “COVID-19 directives”.

The JAC Administration


If you cannot find the answer to your question in the list below, please send us an email:




What are the rules for accessing the campus?
  • All visitors, students and employees must the day of their visit and prior to arrival, fill out the on-line health declaration form regarding the state of their health
  • There are three access points for students and employees: Casgrain, Herzberg and Anne-Marie Edward. All other visitors must enter using the Casgrain entrance and then check in with Security.
How does a student or employee reports an absence due to symptoms compatible with COVID-19?
  • Student absences due to COVID-19 symptoms should be reported to the Registrar’s Office (, and employee absences should be reported to Human Resources (
  • The names of students and employees who have been denied access to the College due to the daily JAC COVID-19 declaration ( will be sent to the Registrar’s Office (for students) and Human Resources (for employees) at the end of each day. For contractors, the names will be sent to the project managers.
  • The Registrar’s Office (for students) or Human Resources (for employees) will contact students and employees who have been absent (or denied access) to assess the reason for the absence. If it is due to COVID-19 symptoms, the student or employee will be informed that they should contact public health at 514-644-4545 to assess the risk and if they should be tested.
  • The student or employee should contact the College (Registrar’s Office or Human Resources, respectively) if they have been told to go for a COVID-19 test AND when they receive the result of the test.
  • If the test is positive, the Registrar’s Office or Human Resources will notify the Health and Wellness Centre (
  • The staff in our Health & Wellness Centre will contact the DRSP to perform a risk evaluation and to receive recommendations for the next steps.
  • If the test is negative, there is no need to contact the DRSP and the individual can return to the College once the criteria to end the isolation have been met.
Will I be informed if someone sitting near me while at the College is later tested positive for COVID-19?

We follow the directives of Santé publique closely and will inform individuals according to these directives depending on the level of possible exposure to the virus.

What are the College’s plans for Summer 2021?

The College is providing classes online except for practical coursework and evaluations that cannot be handled remotely. Online courses include some “synchronous” classes through live connection at regular class times, as well as “asynchronous” coursework students can complete at other times.

Our Student Services team provides on-site as well as online support in the “One-Stop Shop” on the Portal, and when the health situation permits, provides opportunities for you to come to the campus to meet your peers. Rest assured that everything will be cleared with our health and safety professionals based on guidelines from health authorities, which will include physical distancing, masking and other appropriate health precautions.

What are the College’s plans for Fall 2021?

Courses are being prepared in a mix of formats for the fall, including on-campus activities whenever possible as well as online activities. As a minimum, practical coursework and evaluations that cannot be handled remotely will take place on-campus, but students should expect to be on campus as much as the evolving health situation permits. Students will have more information on the plans for each course when they register.

Our Student Services team provides on-site as well as online support in the “One-Stop Shop” on the Portal, and when the health situation permits, provides opportunities for you to come to the campus to meet your peers. Rest assured that everything will be cleared with our health and safety professionals based on guidelines from health authorities, which will include physical distancing, masking and other appropriate health precautions.


The next English Exit Exam is scheduled for May 19, 2021. Information was sent to current students who are eligible to write the exam.

How can I speak to an Academic Advisor for questions about my studies?

Students can contact an Academic Advisor in three ways:

  1. Schedule a virtual appointment (30 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system.
  2. Schedule a virtual quick advising appointment (10-12 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system. Please note this is for quick questions only.
  3. Send questions by MIO to Academic Advising.
How can I speak to a Psychological or Career Counsellor?

Psychological & Career Counselling (MIO: General Counselling) or email: and a Counselor will evaluate the best way to support the student remotely, unless a referral to a community organization is more appropriate. Our Omnivox Community titled Counselling Service – Resources for Students includes a list of crisis services and helplines, as well as resources to help you practice good self-care and manage feelings of anxiety, loneliness, and boredom related to COVID-19.

Where can I turn to for help with stress or anxiety?

Here is a list of external services:

Crisis Support (if you need urgent assistance):
Suicide Action Montreal hotline 514-723-4000
West Island Crisis Centre 514-684-6160
Suicide Prevention hotline (from anywhere in Quebec): 866-APPELLE
Sexual Assault Helpline: 514-933-9007
Text Crisis Support by KidsHelpPhone: text “CONNECT” TO 686868

Listening Services (if you need to talk)
KidsHelpPhone: 800-668-6868
Tel-Aide: 514-935-1101
Tel-Jeunes: 800-263-2266
Text Support from Tel-Jeunes: 514-600-1002

Employees can reach the Employee Assistance Program by following this link

I am an EMPLOYEE, what is expected of me?

Employees are encouraged to work from home where possible. Since the College will be offering a limited number of classes/labs/exams, some student activities, and a number of services (Student Services, Registrar’s Office, Human Resources, Facilities…), more employees will be required to work on-campus in the fall semester.

To help simplify the process, managers will make some campus access decisions related to office or classroom work. If on-site work is agreed to or requested by the reporting manager/supervisor/dean, the general campus hygiene and security protocol will be provided. This includes the requirement to wear a mask when circulating in the hallways and stairs and the need to answer the daily screening questions on the College’s Online Health Declaration:

What do I do if I have or think that I may have COVID-19?


  • You have tested positive for the Covid-19 coronavirus, or
  • You have flu-like symptoms (fever, or cough, or difficulty breathing).


  • Call the government line 1-877-644-4545 for instructions on the necessary course of action.
  • Students are to report the situation to the Registrar’s Office at 514-457-6610 ext:5359 or email at
  • Students living in residence are to also report the situation to Student Housing at 514-457-6610 ext:5234 or email at
  • Employees are to report the situation to their manager/supervisor/dean and also to Human Resources at College employees affected by the above criteria should report their absences as “Other” with the relevant details.

The College will follow the Québec government guidelines on the reporting of confirmed cases that come to our attention.

Not sure what to do or have questions? Email or 

What ADDITIONAL MEASURES is the College imposing?

For activities on campus other than work in an office or classroom, then the following applies:

  1. Submit and Access to Campus Questionnaire to your director or dean (who can provide the form if needed).
  2. Provide input for any necessary protocol for the activity to Health & Safety for their vetting and approval at
  3. Ensure that the participants in the activity have been informed about the required protocol.

The College’s general protocol includes a number of well known health precautions, including some of the following basics:

  • Wear a mask when physical distancing of 2 meters cannot be ensured, including in hallways and stairwells;
  • Wash your hands often with soap under warm running water for at least 20 seconds;
  • Use alcohol-based hand sanitizer only if soap and water are not available;
  • When coughing or sneezing, cover your mouth and nose with your arm to reduce the spread of germs;
  • If you use a tissue, dispose of it as soon as possible and wash your hands afterwards;

Greet with a smile and avoid handshakes.

Where can I get additional information?

Click here to view the One StopShop – Covid-19: Breakdown of services available for students

Authorized Absences

The College encourages all students to attempt to complete their winter 2021 semester when possible.

In some cases students may be unable to complete some or all of their winter 2021 courses due to health issues, particular personal situations, family or childcare responsibilities relating to the COVID-19 pandemic. In such cases students may request an authorized absence (request for incompletes).  If granted, there will be no academic penalty to students who are unable to complete their course(s). Please note, where an incomplete (IN) is granted, students are then required to re-take the course or its equivalent in a subsequent semester.

Students who are unable to complete their winter 2021 semester due to the issues listed above relating to the current pandemic, and who wish to submit a request for incompletes, must send an e-mail to: Students must indicate “COVID-19 IN” in the subject line of their e-mail. The body of the e-mail must include student’s full name, student ID number as well as a brief description of how the request relates to the current pandemic. An electronic form to complete will be sent to the student. The Registrar’s Office will process these requests until June 18, 2021. Please take note of the deadline, as this simplified process (in place for the winter 2021 semester) will not be available after June 18, 2021.

All other authorized absence requests not relating to the current pandemic must follow the standard procedure in place. Contact:  for more information, consult the John Abbott College website:


ONE-STOP SHOP - Services for students

Click here to view the One-Stop Shop – Covid-19: Breakdown of services available for students

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