COVID-19 related FAQ

One Stop Shop: COVID-19


    Academic Advising

    Students can contact an Academic Advisor in three ways:

    1. Schedule a virtual appointment (30 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system.
    2. Schedule a virtual quick advising appointment (10-12 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system. Please note this is for quick questions only.
    3. Send questions by MIO to Academic Advising.

    University Information: please click here for a list of upcoming Virtual Quebec University Open Houses and here for upcoming Ontario University Events. Please check the Academic Advising (H-117) community on the Omnivox Portal for other University events.

    Academic Success Centre (ASC)

    (MIO: Academic success), email: (follow us on Facebook, Instagram and Twitter) for online essay writing support for college papers, ESL (English Second Language) support along with online peer tutoring on many of the college’s current subjects. Also, the ASC offers workshops on online test taking and essay writing.

    Access Centre

    Access to accommodations for students requiring accommodations and assistance;

    Campus Store

    Books and course packs can be purchased online at Pick up & delivery options available.

    Casgrain Sports Centre

    The Casgrain Sports Centre facilities (weight rooms, pool, squash courts, etc.) will become available for the JAC community as soon as it is possible to resume recreational activities on campus as per the Public Health guidelines.  For more information, please visit our website:

    Financial Assistance

    *See JAC Portal for online applications for Scholarships and Bursaries

    First Year College Experience office (FYCE)

    First year students who are struggling with their course load or have other academic questions are invited to send an MIO to First Year College Experience.

    Food Pantry

    Contact Joanne Watson; to see how we can assist in providing services for students in need.

    Health and Wellness Centre

    Appointments are available with either the school nurse(s) or doctor(s) for all JAC students. All requests for an appointment must be done via email to or by MIO to Health and Wellness. Once we hear from you, we will determine the best way to offer you services, either remotely or in person.

    Due to COVID, we are not offering any drop in appointments. Please do not come to the Health and Wellness Centre if you suspect you have COVID-19, but rather contact 1-877-644-4545 for further directions.


    Indigenous Student Resource Centre
    IT tech. for Password, Moodle or TEAMS Issues

    Issues related to Passwords, your account, Microsoft TEAMS, Moodle or downloading software, students can send an email to: or go to the Microsoft Team called Student Peer Online Support Group (Within Teams, click on “Join or create team” and either click directly on “Student Peer Online Support Group” if you see it there or use the “Search teams” search bar in the top right and enter the team name if you don’t see it in your group of Teams).

    Language Resource Centre

    Access to the Language Resource Centre in the Fall 2020 will be allowed, following health and safety guidelines.

    Online Library media services

    This guide is to help John Abbott College students and faculty access and use the resources available to them through the Library. All these resources are accessible from off-campus. Library Electronic Resources Guide

    **if you need additional help, please do not hesitate to email the Library Reference Services at

    Psychological & Career Counselling

    To request counselling services, send a MIO: General Counselling, or email; and a Counselor will evaluate the best way to support the student remotely, unless a referral to a community organization is more appropriate. Our Omnivox Community titled Counselling Service – Resources for Students includes a list of crisis services and helplines, as well as resources to help you practice good self-care and manage feelings of anxiety, loneliness, and boredom related to COVID-19.

    *** Please note that our department is offering remote Wellness Workshops (MIO: Christine Farmer to sign up) and Discussion Groups pertaining to adjustment to life during the pandemic (MIO: Sheldon Lewis to sign up). ***

    To sign up for one of our 4-week virtual Career Exploration Workshops, send a MIO: Career Exploration Workshop and we’ll provide workshop dates and registration information. Workshops run throughout the semester using Microsoft Teams; the workshop fee is $25.

    Registrar’s Office

    The Registrar’s Office is offering limited, in-person services, 9 a.m. – 3 p.m., Monday to Friday. All departments in the Registrar’s Office are monitoring their emails and MIOs remotely.

    1. For general questions and questions about transcripts or letters of attendance:, (MIO Registrar’s Office)
    2. For Admissions questions:, (MIO Admissions Office)
    3. For Student Records: 
    4. For Scheduling and Registration:, (MIO Registration Helpline) 
    5. For information on authorized absences:
    6. For graduation and diploma inquiries:
    Residence-Stewart apartments service

    Contact Roxanne Dupuis:

    Room reservation for educational activities

    A virtual version of the Sandbox will be running in the Fall. Please contact or MIO Sandbox for more information.

    Sports and Recreation

    Student-athletes should contact Sunil Ramgulam or Shawn Malcolm : or to stay updated:

    • On RSEQ decisions/guidelines for practices and games.
    • Our academic ACE and AASIP programs to allow for both in-person and virtual opportunities for our student-athletes to have access to academic resources during the pandemic period.
    • Intramural opportunities
    Stewart Cafeteria & JAC Bistro

    Closed until further notice.

    Student Activities

    Offers a variety of engaging in-person and virtual activities and events: – You can email: or MIO: Student Activities to ask any general questions on- Clubs

    • College ID Cards
    • Mini Courses
    • New Student Orientation
    • Reduced Fare for OPUS Cards
    • An idea for an activity you would like to propose or help organize
    Student Diversity & Inclusion Office

    Diversity & Inclusion guidance and support for students: send an email to:

    Student Employment Centre (SEC)

    Please contact Joanne Watson;

    CV information; Carrefour Jeunesse emploi Ouest de l’Ile offers online services :

    Student Union (SUJAC)
    Student Work / Study Spaces

    Some of the following areas are accessible to students to do individual work:

    • Library (head-sets on loan at Media Services, H-101)
    • Agora (unless otherwise booked)
    • AME Atrium

    JAC Sustainability Activities are still ongoing and are being executed via the Sustainability Committee. Please contact for more information.


    NEW – This guide can help you self-assess your readiness for college success. You can keep these resources for reference to help you along your way. By consulting each section, you will have the opportunity to reflect, learn new strategies, find helpful information, and get an overview of your college’s resources. Do not hesitate to reach out to access services and resources to get more support. Follow this link  to access the document

    Technology Requests

    Are you having difficulties with connecting to your on-line courses? Are you lacking needed hardware or software? Are you having difficulties with bandwidth or home internet issues  Send an email to  and we will try to help you work through some of the issues you may be experiencing.

    Tutoring Help and Study Centres

    WINTER 2021  Tutoring Help and On-Campus Study Locations

     JAC offers free tutoring and online resources to help students with homework, test preparation, and study tips and strategies.
    See below for full details.

    Tutoring Help

    Centre / LabLocationHours of Operation
    Academic Success Centre

    • Peer Tutoring for current college courses
    • Online Essay Writing and Test Taking Support
    • Online Weekly Workshops
    • English Language Learning support
    Online only on TEAMS
    “Academic Success Centre Peer Tutoring” Team;
    “Academic Success Centre Workshops” Team;
    “Academic Success Centre Conversation Groups” Team
    Mon – Fri: 8:30 a.m. – 4:30 p.m.

    Consult portal for detailed schedule and MIO Academic Success Centre for further information

    Language Resource Centre

    • Students studying languages can join the Language lab team for help with their studies and to access course related information
    Online only on TEAMS “Language Lab” TeamMon – Thu: 8:00 a.m. – 5:30 p.m.
    Fri: 8:00 a.m. – 4:00 p.m. (closed 1:00 to 2:00 p.m.)
    Writing Centre

    • Free Peer Tutoring
    • Reading and writing tutoring services for any courses (not just English classes)
    • Drop-ins (students can post a message on the “General” page asking for help from a tutor. A tutor will then post a reply and set up a private channel for you to join.)
    • Appointments: Students can make appointments using the Bookings Tab at the top of the Writing Centre team page.
    • Weekly Tutoring Sessions: contact Anan Lepine by MIO to subscribe
    • In-Class Assistance: Tutors are available to provide assistance in classes on Teams. 
    Online only on TEAMS,
    “Writing Centre” Team
    Mon-Thu: 8:30 a.m.- 4:30 p.m.
    Fri: 8:30 a.m. -2:30 p.m. (schedule available on Teams)65 tutors
    CAF (Centre d’aide en francais)

    • Help with reading, writing, and speaking French
    • Online tutoring 
    Online only on TEAMS
    “Centre d’aide en français” Team
    Mon – Fri
    See document on Teams/Omnivox for tutoring hours
    Biology Study Centre (Labs)

    • Online tutoring
    • Online labs
    • Online resources 
    Online onlyContact your teacher for access to the Program
    Chemistry Learning CentreOnline only on TEAMS “Chemistry Learning Center” Public TeamSchedule posted on Team
    Physics Tutoring centre

    • Physics online peer tutoring (drop-in)
    Online only on TEAMS
    “Physics Online Peer Tutoring Winter 2021” Team
    Consult Teams for availabilities and tutors;
    If you joined your class late, please ask your teacher to add you to the tutoring team
    Business Learning Centre

    • Online assistance to reply questions
    • Online assistance with Excel, Word and PPT
    • One-to-one meeting
    Online only on TEAMS
    “BA Business Lab” Team
    First contact: MIO Pamela Conner,
    then MIO Pamela or go to Teams.
    For appointments:
    Mon – Fri 8:00 a.m. – 11:00 a.m.
    Math Help Centre

    • Online tutoring
    Online onlyContact your teacher for more details
    Social Science

    • Live (online) tutoring
    • Chat / discussion
    • One-on-one tutoring 
    Online only
    “QM Student Support Group” Team
    Weekly; One-on-one tutoring possible weekendContact Philip Cooper or Vicki Odorico

    Study Centres

    Centre / LabLocationHours of Operation

    • Study areas (open space) on the first and second floors
    • Study rooms (enclosed) under preparation 
    JAC LibraryMon – Thu: 8:00 a.m. – 6:00 p.m.
    Fri: 8:00 a.m. – 4:00 p.m.
    Updated 2021-02-25
    Writing Centre

    The Writing Centre is now online and ready to help support you this term with your reading and writing assignments. Here are the steps:

    1. Join “Writing Centre” TEAM by clicking or typing “Writing Centre” in the Microsoft TEAMS search bar. You can also click: tacv2/conversations?groupId=a8b7fd36-02f9-4748-833f-a534f51e9406&tenantId=22c202c2-382c-447b-a023d0a866d1d426
    2. Once you have joined the “Writing Centre” team as a member you can post a message in the “General” page asking for help from a tutor, such as: “Hi, is there a tutor who can help me?” A tutor will then post a reply and set up a private channel for you to join.
    3. Your tutoring session whether it be by video/audio or live chat will take place in that private channel created by the tutor under their name.
    Not in operation during the COVID-19 epidemic:
    • Legal Advisory services (postponed at the present time)
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