COVID-19 related FAQ

One-Stop Shop


Academic Advising

As of August 31, you can contact Academic Advising in a number of ways:

  1. Schedule an appointment (25 minutes) using the Academic Advisor Appointment Module of the College’s OMNIVOX system.
  2. Visit us for Quick Advising in the Registrar’s Office (H-128), Monday to Friday from 9 a.m. – 10:30 a.m. and 2 p.m. – 3:30 p.m. No appointment necessary, just stop by and ask your quick question!
  3. Send your questions by MIO to Academic Advising.
  4. Visit H-410 (Herzberg 4th floor) to speak with the receptionist.
Academic Success Centre (ASC)

(MIO: Academic success), email: (follow us on Facebook, Instagram and Twitter) for essay writing support for college papers, ELL (English Language Learner) support along with peer tutoring on many of the college’s current subjects. Also, the ASC offers many types of workshops to help develop strong study skills.

Access Centre

For students who have a specific diagnosis and/or medical condition and require accommodations, please contact the Access Centre by MIO: Access Centre or by email:

Campus Store

Books and course packs can be purchased online at Pick up & delivery options available.

Casgrain Sports Centre

The Casgrain Sports Centre facilities (weight rooms, pool, squash courts, etc.) will become available for the JAC community as soon as it is possible to resume recreational activities on campus as per the Public Health guidelines.  For more information, please visit our website:

Centre d'aide en Français (CAF)

If you need help with writing, reading and speaking in French, come and see us with or without an appointment in the Library, room  L-025.

Weekly appointment available.

Financial Assistance

*See JAC Portal for online applications for Scholarships and Bursaries

Empower Me : Well-Being Resources

Powered by Optima Global Health, Empower Me is a confidential support service available 24/7 to JAC students. The program has a number of professionals with various domains of expertise, including psychology, psychotherapy, social work, nutrition, etc., to support JAC students and respond effectively to diverse needs.

Call 1-833-628-5589 (toll-free) from anywhere in Canada or the US to be connected to a professional.

Services are accessible via telephone, videoconference, or in person (when permitted in accordance with public health guidelines and COVID-19 advisories). You can also connect with Empower Me through the EAP Optima mobile app, available for download from the App Store and Google Play—use the access code 45295GQ66 to create your account on the app.

First Year College Experience office (FYCE)

First year students who are struggling with their course load or have other academic questions are invited to send an MIO to First Year College Experience.

Food Pantry

Contact MIO: Financial Assistance

Health and Wellness Centre

Appointments are available with either the school nurse(s) or doctor(s) for all JAC students. All requests for an appointment must be done via email to or by MIO to Health and Wellness. Once we hear from you, we will determine the best way to offer you services, either remotely or in person.

Due to COVID, we are not offering any drop in appointments. Please do not come to the Health and Wellness Centre if you suspect you have COVID-19, but rather contact 1-877-644-4545 for further directions.


Indigenous Student Resource Centre

Contact Fran by email

IT tech. for Password, Moodle or TEAMS Issues

Issues related to Passwords, your account, Microsoft TEAMS, Moodle or downloading software, students can send an email to: or go to the Microsoft Team called Student Peer Online Support Group (Within Teams, click on “Join or create team” and either click directly on “Student Peer Online Support Group” if you see it there or use the “Search teams” search bar in the top right and enter the team name if you don’t see it in your group of Teams).

Language Resource Centre

Access to the Language Resource Centre in the Fall 2021 will be allowed, following health and safety guidelines.

Online Library media services

This guide is to help John Abbott College students and faculty access and use the resources available to them through the Library. All these resources are accessible from off-campus. Library Electronic Resources Guide

**if you need additional help, please do not hesitate to email the Library Reference Services at

Psychological & Career Counselling

The Psychological and Career Counselling Service, located in H-138, will be offering the option of in-person or virtual sessions. Note that this is subject to change, pending any updates to public health directives. All in-person sessions will require the use of procedural masks (for both student and counsellor). We invite you to attend a ‘drop-in appointment’ with a member of our Counselling team to evaluate the best way we can support you. Please refer to the following online and social media platforms for the weekly schedule of our drop-in times: Omnivox Community titled Counselling Service – Resources for Students, Facebook: Counselling services-John Abbott College, Instagram:@johnabbottcounselling.

Our Omnivox community, Counselling Service-Resources for Students, and Linktree page provide a list of crisis services and helplines, as well as resources to help you practice good self-care.

For questions or inquiries: MIO: General Counselling, email: or call: 514-457-6610 ext. 5292

Our new Peer Support Program offers students the opportunity to receive support from fellow John Abbott students trained in active listening. For more information about our Peer Support Program, MIO: Peer Support

To sign up for one of our 4-week Career Exploration Workshops, MIO: Career Exploration Workshop and we will provide workshop dates and registration information. Workshops run throughout the semester; the workshop fee is $25.

The Sexual Assault Resource Team (SART) provides information, support and referrals to anyone affected by sexual violence in the John Abbott Community. To contact SART, MIO: SART; email:; or call SART help line: 514-457-6610 ext. 5555.

Harassment Resource Persons are available to provide support to the John Abbott Community in situations of psychological harassment, abuse of power, and/or violence.
To reach out, MIO: Harassment Resource People, email:; or call the Harassment Support Line: 514-457-6610, ext. 5577.

Registrar’s Office

The Registrar’s Office is open from 8 a.m.- 4:30 p.m., Monday-Friday. You can also reach us by email or MIO:

  1. For general questions and questions about transcripts or letters of attendance:, (MIO Registrar’s Office)
  2. For Admissions questions:, (MIO Admissions Office)
  3. For Student Records: 
  4. For Scheduling and Registration:, (MIO Registration Helpline) 
  5. For information on authorized absences:
  6. For graduation and diploma inquiries:
Residence-Stewart apartments service

Contact Roxanne Dupuis:

Room reservation for educational activities - NOT AVAILABLE AT THIS TIME
  • For Students: please follow this link – – Not available at this time 
  • For Faculty and Staff: please follow this link – – Not available at this time 

A virtual version of the Sandbox will be running in the Fall. Please contact or MIO Sandbox for more information.

Sports and Recreation

Student should contact Sunil Ramgulam or Shawn Malcolm by MIO or email: or to stay updated:

  • On RSEQ decisions/guidelines for practices/tryouts and games.
  • Our student athlete academic supports programs; Study Hall, Islanders Thriving in Action (Isles TiA) and Academic Coaching Excellence (ACE). We also offer in-person and remote support via TEAMS.
  • Intramural opportunities
Stewart Cafeteria, JAC Bistro & Oval Coffee House

Cafeteria: OPEN
JAC Bistro: remains closed for the time being
Oval Coffee House: OPEN

Student Activities

Offers a variety of engaging in-person and virtual activities and events: – You can email: or MIO: Student Activities to ask any general questions on- Clubs

  • College ID Cards
  • Mini Courses
  • New Student Orientation
  • Reduced Fare for OPUS Cards
  • An idea for an activity you would like to propose or help organize
Student Diversity & Inclusion Office
Student Employment Centre (SEC)

Please contact Steven Ah-Wan;

CV information; Carrefour Jeunesse emploi Ouest de l’Ile offers online services :

Student Union (SUJAC)
Student Work / Study Spaces

Some of the following areas are accessible to students to do individual work:

  • Library (head-sets on loan at Media Services, H-101)
  • Agora (unless otherwise booked)
  • AME Atrium

JAC Sustainability Activities are still ongoing and are being executed via the Sustainability Committee. Please contact for more information.


NEW – This guide can help you self-assess your readiness for college success. You can keep these resources for reference to help you along your way. By consulting each section, you will have the opportunity to reflect, learn new strategies, find helpful information, and get an overview of your college’s resources. Do not hesitate to reach out to access services and resources to get more support. Follow this link  to access the document

Technology Requests

Are you having difficulties with connecting to your on-line courses? Are you lacking needed hardware or software? Are you having difficulties with bandwidth or home internet issues  Send an email to  and we will try to help you work through some of the issues you may be experiencing.

Tutoring Help and Study Centres

FALL 2021  Tutoring Help and On-Campus Study Locations

JAC offers free tutoring and online resources to help students with homework, test preparation, and study tips and strategies.
See below for full details.

Tutoring Help

Centre / Lab


Hours of Operation

Academic Success Centre

  • Drop-in and online tutoring for all subjects and tutoring for English Second Language students (ELL)
  • Study skills workshops, staff appointments
  • H-139
  • L-022

Mon to Fri
8:30 a.m. – 4:30 p.m.

Writing Centre

  • Open weeks 2-4 on a partial schedule; week 5 – Grand Opening with all 65 tutors available;
  • Reading and writing tutoring services for ANY courses;
  • Free PEER tutoring with 65 tutors available as of Sep. 20;
  • In-Person Tutoring Services: drop in L-023 or book an appointment through the Bookings app;
  • Online Tutoring Services: join the Writing Centre TEAM;
  • Weekly Tutoring Sessions: contact Jennifer Beauvais.
  • Library basement
  • Writing Centre

Mon to Thu
8:30 a.m. – 4:30 p.m.

8:30 a.m. – 2:30 p.m.
Contact Jennifer Beauvais for in-classroom workshops/tutorials on writing skills and formatting

CAF (Centre d’aide en français)

  • Help with reading, writing, and speaking French, with or without an appointment
  • Weekly appointments available
  • L-025

Schedule posted at the CAF

Chemistry Tutoring centre

  • Drop in tutoring: CHEM 001, 003, NYA, NYB.
    Solution and other reference manuals.
  • AME-406

See schedule posted on the door

Math Help Centre

  • Drop-in Centre staffed by teachers for all levels of Math
  • H-216

Mon to Fri
9:00 a.m. – 4:00 p.m.

Physics Tutoring centre

  • Drop in tutoring and reference materials for Physics
  • AME-219

Mon to Fri
9:30 a.m. – 4:00 p.m.
See schedule in AME-219

Business Learning Centre

  • Help available for Excel, Word, PPt, etc. in Business Management courses and general support
  • HO-212

Mon to Fri
9:30 a.m. – 1:00 p.m.
(Tutoring by technician – see schedule)

8:00 a.m. – 11:30 a.m.

Social Science

  • Information on tutoring to be confirmed
  • Help available for Quantitative & Research Methods
  • Computers and technical assistance available
  • H-431

Mon to Fri
8:30 a.m. – 4:30 p.m.
For tutoring contact Marc Cousineau

Study Centres

Centre / Lab


Hours of Operation

Academic Success Centre

  • H-139
  • L-022

Mon to Fri
8:30 a.m. – 4:30 p.m.

Language Resource Centre

  • Study area with computers and reference materials to develop language skills in French, Spanish, Italian, German, Mandarin and English
  • P-006

Mon to Thurs
8:30 a.m. – 5:30 p.m.

8:30 a.m. – 4:00 p.m.
(Student Language Lab)

Math Study Area

  • Room for approx. 50 students to study or do Math homework near their teachers’ offices. Computers are available.
  • Books, solution manuals and calculators may be borrowed Mon to Fri 11:30 a.m. to 4:00 p.m.
  • H-200A

Mon to Fri
8:00 a.m. – 7:00 p.m.

Biology Learning Centre

  • A study area with computers, textbooks, slides, anatomical models and answer keys for loan
  • AME-318

Mon to Fri
8:30 a.m. – 4:30 p.m.

Chemistry Study Area

  • Solution and other reference manuals
  • AME-418

Mon to Fri
9:30 a.m. – 3:30 p.m.

Nursing Learning Center

  • Quiet study area with computers and textbooks
  • AME-528

Mon to Fri
7:00 a.m. – 7:00 p.m.

Physics Study Area

  • Reference materials for Physics
  • AME-219

Mon to Fri
8:30 a.m. – 5:30 p.m.

Business Learning Centre

  • Computers available.
  • HO-212

Open daily. Exact hours TBD

Psychology Learning Centre

  • A quiet study area with computers
  • H-240

Mon to Fri
8:00 a.m. – 10:00 p.m.

Social Science (Drop-In Lab)

  • Computers and technical assistance available
  • H-431

Mon to Fri
8:30 a.m. – 4:30 p.m.

Bio-Pharmaceutical Technology

  • AME-134

Mon to Fri
8:30 a.m. – 4:30 p.m
(Occasionally might be occupied by lectures)

Paramedic Care

  • A quiet study area
  • AME-614

See schedule posted on door

Multipurpose computer labs

  • Computer and Internet service
  • P-306
  • P-308

Mon to Fri
8:00 a.m. – 8:00 p.m.
when not in use by classes


  • Study areas (open space) on the first and second floors and basement;
  • Study rooms (enclosed) available for loan by students;
  • Compute lab on the 3rd floor of the library
  • JAC Library

Mon to Thu
8:00 a.m. – 6:00 p.m.

8:00 a.m. – 4:00 p.m.

Updated 2021-09

Writing Centre

The Writing Centre is offering in-person tutoring in their new location in the library basement (L-023) M-Th 08:30-16:30 and Fridays 08:30-14:30. Students can drop in L-023 or book an appointment using the Bookings app on Teams.

They also have a few tutoring slots during the week for online tutoring. Students should join the Writing Centre Team page using the link here

Both the in-person and online schedules are posted under the “files” tab on the team page.

Students can drop-in and leave a message on the general page when a tutor is on shift or they could book an appointment using the Bookings app.

Not in operation during the COVID-19 epidemic:
  • Legal Advisory services (postponed at the present time)
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