FAQ and One-Stop Shop

If you cannot find the answer to your question in the list below, please send us an email: communications@johnabbott.qc.ca




UPDATE - August, 2022

The Government of Quebec lifted the provincial mask mandate in most public places on Saturday, May 14.  However, in conformance with other government directives, masks will continue to be required in nursing labs and in clinical internships. In addition, the College reserves the right to require masks for other specifically authorized activities at close proximity.

​We remind you that employees and students who have symptoms, or are recovering from COVID-19, must wear masks and continue to follow the Government directives detailed at this link: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/basic-health-instructions.

​Thank you for your continued cooperation in helping us maintain a healthy College environment, and we wish you a successful semester.

What do I do if I have or think that I may have COVID-19?

Take the COVID-19 symptom self-assessment test


  • You have tested positive for the Covid-19 coronavirus, or
  • You have flu-like symptoms (fever, or cough, or difficulty breathing).


If you have influenza or COVID‑19–like symptoms and you have a family doctor, please contact your medical clinic.

If you do not have a family doctor or cannot be seen by your family doctor, follow the guidelines found on the Government website: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/

For students unsure of what to do or with questions, e-mail authorized.absence@johnabbott.qc.ca or healthandwellness@johnabbott.qc.ca

How does a student or employee report an absence due to COVID-19?
  • Students are to report COVID positive test results via E-mail to: authorized.absence@johnabbott.qc.ca
    Students returning from travel are advised to consult COVID-19: Travel, testing and borders page on the Government of Canada website.

    Please follow any isolation instructions provided by Public Health or indicated on the following website: https://www.quebec.ca/en/health/health-issues/a-z/2019-coronavirus/

    Please follow any requirements of clinical placement or internship hosts.

  • Students living in residence are to also report the situation to Student Housing at 514-457-6610 ext:5234 or email at jac.housing@johnabbott.qc.ca

  • Employees are to report COVID symptoms, positive test results and the return from international travel to hrs@johnabbott.qc.ca, to not come to campus, and to follow any other requirements of clinical placement or internship hosts. We are awaiting a response from Public Health on the quarantine period(s), but please assume two weeks until further notice.
How can I speak to an Academic Advisor for questions about my studies?
  • Academic Advising is located in Herzberg – 117 (H-117)
  • Students can meet with an academic advisor during the following days and times:
    August 22 – 26: Monday to Friday from 8:30 a.m. to 4:00 p.m. in H-117, no appointment needed.

As of August 29, you can reach us by:

  1. Using Quick Advising services in H-117Monday to Friday: 1:15 to 3:30 p.m.NO APPOINTMENT NEEDED, A GREAT WAY TO ASK A FEW QUESTIONS!
  2. Booking an appointment via the ACADEMIC ADVISOR APPOINTMENT MODULE on OMNIVOX. If no appointment is available, check back regularly as appointments are added daily.
  3. Sending your questions by MIO: Academic Advising.
Authorized Absence

Please see the information below concerning filing a request for authorized absence (incompletes):


If you have any questions please write to:

authorized.absence@johnabbott.qc.ca or come to the Registrar’s Office in H-128.

How can I speak to a Psychological or Career Counsellor?

To request counselling services, send a MIO: General Counselling, or email: Counselling@johnabbott.qc.ca and a member of our team will evaluate the best way we can support you remotely, unless a referral to a community organization is more appropriate. Our Omnivox Community titled Counselling Service – Resources for Students includes a list of crisis services and helplines, as well as resources to help you practice good self-care and manage feelings of anxiety, loneliness, and boredom related to COVID-19.

The Sexual Assault Resource Team (SART) provides information, support and referrals to anyone affected by sexual violence in the John Abbott Community. To contact SART, send an MIO: SART; email: sart@johnabbott.qc.ca; or call SART help line: 514-457-6610 ext. 5555.

Harassment Resource Persons are available to provide support to the John Abbott Community in situations of psychological harassment, abuse of power, and/or violence. To reach out, send a MIO: Harassment Resource People, or email: harassment.resource@johnabbott.qc.ca; or call the Harassment Support Line: 514-457-6610, ext. 5577.


Empower Me : Well-Being Resources

Powered by Optima Global Health, Empower Me is a confidential support service available 24/7 to JAC students. The program has a number of professionals with various domains of expertise, including psychology, psychotherapy, social work, nutrition, etc., to support JAC students and respond effectively to diverse needs.

Call 1-833-628-5589 (toll-free) from anywhere in Canada or the US to be connected to a professional.

Services are accessible via telephone, videoconference, or in person (when permitted in accordance with public health guidelines and COVID-19 advisories). You can also connect with Empower Me through the EAP Optima mobile app, available for download from the App Store and Google Play—use the access code 45295GQ66 to create your account on the app.

Where can I turn to for help with stress or anxiety?

Here is a list of external services:

Crisis Support (if you need urgent assistance):
Suicide Action Montreal hotline 514-723-4000
West Island Crisis Centre 514-684-6160
Suicide Prevention hotline (from anywhere in Quebec): 866-APPELLE
Sexual Assault Helpline: 514-933-9007
Text Crisis Support by KidsHelpPhone: text “CONNECT” TO 686868

Listening Services (if you need to talk)
KidsHelpPhone: 800-668-6868
Tel-Aide: 514-935-1101
Tel-Jeunes: 800-263-2266
Text Support from Tel-Jeunes: 514-600-1002

Employees can reach the Employee Assistance Program by following this link https://www.lifeworks.com/ca/

What ADDITIONAL MEASURES is the College imposing?

Hand sanitizer and procedural masks are available at all entrances. If a particular entrance is missing this, please inform security at the Casgrain Main Door (Door 3) or Stewart Apartments and obtain the necessary sanitizer and procedural mask there.

Please make arrangements for vaccination through Clic Santé, if still needed

Where can I get additional information?

Click here to view the One StopShop – Covid-19: Breakdown of services available for students

ONE-STOP SHOP - Services for students

Click here to view the One-Stop Shop: Breakdown of services available for students

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